BestDealer Order Tracking Support

English support for Shopify merchants

Email support@bestdealer.com. Include your .myshopify.com domain, the affected order number, and a short description. Do not send passwords, access tokens, checkout emails, full addresses, or payment details.

Initial setup

1. Fulfill a Shopify test order and add a valid tracking number and carrier.
2. Open Shipments and choose Sync orders.
3. Confirm that the shipment appears and review its registration and carrier status.
4. Open Tracking Page, select the buyer lookup methods, enable the page, and save.
5. Open the public tracking URL and test with the tracking number or the test order number and checkout email.

If a shipment does not appear

• Confirm that the order has a non-cancelled fulfillment with a tracking number.
• Choose Sync orders again after adding the tracking number.
• Allow time for the carrier to publish the first event after 17TRACK registration.
• For order lookup, enter the Shopify order number and the exact email used at checkout.

Free version

The first release is Free. No paid subscription or separate external account is required. The app uses Shopify order and fulfillment access and the 17TRACK service to provide its released features.

Privacy

Read the BestDealer Order Tracking Privacy Policy.